Local Service is Better Service! Buying local and supporting local small and medium size business is something we all know is the right thing to do. Local business is a key element of our communities, doing everything from providing local jobs to sponsoring kid’s hockey! In partnership with Vista, local HVAC service providers can deliver the same rental options as larger, corporate energy services companies.
You have the right to switch to a local service provider. Water heater & HVAC rental options are available from Vista Partners. Why deal with a faceless corporation when you can support local business and get better service and value.
Switching home service providers is like changing cell phone providers. You have a right to do so and we are here to make it an easy transition. Vista will administer the return of your old equipment and act as your agent to ensure it goes smoothly.
Ready for better local service? Find a Vista Partner that lives and works in your community! We work with our network of providers to give you a full-service solution. START.
Vista will administer all billing and collection services for our Contractor Partners. This makes it easy for you! Your affordable monthly payment will be billed by Vista.
You have a right to switch – however your old provider may tell you that you can’t. We are here to help and manage the process. Vista will act as your agent and, if need be, legally indemnify you from any equipment removal charges and fees.
Vista Partners are vetted and trained by Vista. Not only does Vista provide a high level of administrative support, our partners maintain a high standard of installation and service.
Who owns the rental equipment?
Vista owns the rental equipment until you decide to purchase it.
Where do I get my warranty and service?
Warranty and service are provided by your installing dealer. All rental equipment comes with a complete 10-year parts and labor warranty.
What are my payment options?
In order to keep our rates competitive, Vista uses PAP (pre-authorized payment) to debit your bank account for your monthly payment or you can pay via your monthly Enbridge gas bill.* You can change your current payment option by completing the ACCOUNT INFORMATION UPDATE on-line form. If you are an alarm monitoring customer, you can also choose to pay by credit card.
When is the first payment due?
Payments are due on the 1st or the 15th of the month, depending on what you choose. If paying via the gas bill, your payment will be due on the first billing cycle after the work is completed.
Can I purchase the equipment at any time?
Yes. The Vista contract can be paid off at any time by purchasing the equipment. Simply call our toll-free number 1- 877-31VISTA(84782) and speak with a customer service representative, or complete the ABOUT MY CONTRACT on-line form to find out more about your buyout options.
What if I sell my house during the contract period?
Most Vista contracts can be transferred upon sale of your home providing the buyer agrees. To transfer your contract, see the ARE YOU MOVING section or contact a customer service representative. Make sure you disclose any rental or financed equipment in your listing. Vista will assist you in assigning the contract to the new homeowner or process a buy-out of the equipment. If you are moving, please complete the ARE YOU MOVING on-line form.
Can I cancel my rental agreement?
Rental contracts are for whatever term is shown on the contract. However, you can purchase the equipment at any time or transfer the responsibilities to a subsequent homeowner. In some cases, and with Vista’s written permission, the equipment can also be moved to another location.
What happens at the end of the rental agreement?
For rental or lease agreements, you will have an option to purchase the equipment at the end of the contract for a nominal pre-determined price, which will be disclosed to you when you sign your contract.
* These offers and claims are made by Vista alone. Vista is not owned by or affiliated with Enbridge Inc. or Enbridge Gas Distribution
For Address changes, please fill out this form.
To update your account information, click here.
Request to buyout or know more about your contract.
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