Vista Services is more than just a financial partner – we are helping communities, the people that live within them and the local contractors that service the area. Our dealers are experts in the water heater, HVAC, and residential infrastructure sector. Having both ownership from local management and an infrastructure fund managed by an award-winning investment manager, we are a well capitalized company looking to grow organically, geographically and by acquisition.
Reporting to the Controller, the Manager, Billing is a key a member of the finance and broader business team. This role works closely with the transactional accounting team, finance team, collections, vendor services, customer service, sales, and marketing teams to support the business by guiding the billing team through the growing processes at Vista.
The Manager, Billing assists the Controller overseeing key projects of strategic importance to the future of the Company, along with ensuring that our data systems are optimally configured to allow for efficient and effective processing of transactions. The Manager, Billing supports all facets of our data intelligence solutions including databases and business analytics tools.
The Manager, Billing oversees all faucets of our billing operations including monthly billing, account changes and communication with Collections and Customer Service teams.
· Oversee and support development of new contract booking in accounting system software
o Provide leadership on conversion of billing into our next generation systems;
o Collaborate with other members of the team to oversee the process and record daily transactions in new systems;
o Assist with reporting on billing volumes and transactional volumes; and
o Other transaction and project support as required.
· Oversee migration of billing systems for acquired accounts as well as legacy data
o Documents work clearly to facilitate review by other team members;
o Works with external service providers and consultants on data conversions; and
o Calmly works with others in the organization to track down missing information or any issues post conversion.
· Supervision of direct reports on the billing team;
· Supervise the workflow of the team to ensure productivity and efficiency by matching responsibilities to the strengths of each team member; and support the billing team functions.
· Collaborate with the collections and customer service team to proactively manage and prevent billing and contracting issues;
· Support projects to enhance automation of contracting, assignments and tenant agreements;
· Ensure all monthly billings are completed accurately and efficiently; and
· Process account changes facilitated through customer service, collections, and new technology related tools.
· Support the Company in any transaction related activity that relate to billing including acquisition of portfolio accounts, new business lines as well as larger scale acquisition activity, including leading any system related conversion or deployment solutions;
And assisting the Controller with any other billing and accounting related projects that may arise on a ad-hoc basis, based on business needs.
· Advanced-level understanding of Excel (data management);
· Degree in business or relevant field;
· CPA designation is an asset;
· 3-5 years’ experience in progressive roles;
· Working knowledge of Outlook;
· Knowledge of Accounting Standards for Private Enterprises (“ASPE”) or International Financial
Reporting Standards(“IFRS”);
· Experience with presenting clearly and concisely complex information;
· Experience with SQL Server Reporting Services (“SSRS”) and other similar database analysis an asset;
· Experience with Microsoft Dynamics Business Central or other similar accounting systems;
· Experience with ERP system implementation is an asset;
· Ability to analyze complex issues, diagnose multi-dimensional problems, and devise appropriate recommendations; and
· Qualified to work in Canada on a permanent basis
Interpersonal Skills – Work well with others, have a high level of initiative and energy
Supervision - Superior at supervising teamwork-flow to ensure productivity and efficiency by matching responsibilities to strengths of each team member;
Flexible– demonstrates flexibility with a focus on getting the job done well
Communications Skills– ability to express point of view, communicate with team members and share workload
Collaboration – bring together different points of view and system needs to drive best in class organization wide systems
Project management – ability to juggle multiple projects with deliverables and progress to project stakeholders
Organizational Skills - demonstrates organization and structure to work
Self starter – Individual with strong sense of purpose, hard working and keen to learn new tasks Attention to Detail – Extremely accurate and reliable when it comes to reporting and data entry Technology– ability to work with a variety of technology tools and ability to grasp new technology solutions
Creative and innovative mindset- Open to change and ability to conceptualize what needs to be done and an action plan on how to motivate staff to deliver results
Deadlines –ability to mobilize themselves and a team to deliver results on required time frames;
Analytic- Strong analytical, data management and problem-solving skills