Vista works with local contractors to provide you with the best possible service and maintenance experience for your rental equipment. We seamlessly manage all payment solutions, customer service inquiries and ensure you are getting the most value out of your equipment. While you maintain a relationship with a trusted local contractor, we take care of all the details behind the scenes.
Vista will administer all billing and collection services for our Contractor Partners. This makes it easy for you! Your affordable monthly payment will be billed by Vista.
Looking to switch from your current provider to Vista? Vista will act as your agent and, if need be, legally indemnify you from any equipment removal charges and fees.
Our standard rental contracts include equipment parts and labour warranty coverage. The warranty covers the cost to repair broken or defective parts on the products rented for the term of the contracts (parts and labour).
The Vista Services Blog is your trusted resource for expert advice and practical tips tailored to homeowners. From seasonal maintenance checklists to energy-efficient solutions, discover how to keep your home comfortable, safe, and cost-effective all year round.
With our Rent to Own program, homeowners have the opportunity to eventually own the equipment they rent. At the end of the rental term, we offer clear options for renewing or buying out the equipment, providing flexibility and peace of mind.
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Vista owns the rental equipment until you decide to purchase it.
Our standard rental contracts include equipment parts and labour warranty coverage. The warranty covers the cost to repair broken or defective parts on the products rented for the term of the contracts (parts and labour). Exclusions: Maintenance, servicing unrelated to the equipment (for example, plumbing issues) or service required due to poor water quality issues, which are no fault of the equipment.
If you require servicing, refer to the contact information provided on your Vista equipment sticker. Alternatively, you can contact our Service & Warranty team at cr.service@vistaservices.ca
In order to keep our rates competitive, Vista uses PAP (pre-authorized payment) to debit your bank account for your monthly payment or credit card.
You can change your current payment option by completing the account information update online form. If you are an alarm monitoring customer, you can also choose to pay by credit card.
Payments are due on the 1st or the 15th of the month, depending on what you choose.
Yes. The Vista contract can be paid off at any time by purchasing the equipment. Simply call our toll-free number 1- 877-31VISTA(84782) and speak with a Customer Success Representative, or complete the ABOUT MY CONTRACT online form to find out more about your buyout options.
Most Vista contracts can be transferred upon sale of your home providing the buyer agrees. To transfer your contract, see the ARE YOU MOVING section or contact a Customer Success Representative. Make sure you disclose any rental or financed equipment in your listing. Vista will assist you in assigning the contract to the new homeowner or process a buy-out of the equipment. If you are moving, please complete the ARE YOU MOVING online form.
Rental contracts are for whatever term is shown on the contract. However, you can purchase the equipment at any time or transfer the responsibilities to a subsequent homeowner. In some cases, and with Vista’s written permission, the equipment can also be moved to another location.
For rental or lease agreements, you will have an option to purchase the equipment at the end of the contract for a nominal pre-determined price, which will be disclosed to you when you sign your contract.
Enbridge announced to their customers that as of December 31, 2023, they will be ending the billing service for participating companies that appear as “Charges from Other Companies” on your Enbridge Gas bill. Vista will no longer be collecting from third party companies. Click HERE to visit our Enbridge page to learn more, update your billing information or contact us for more information.
* These offers and claims are made by Vista alone. Vista is not owned by or affiliated with Enbridge Inc. or Enbridge Gas Distribution
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